Returns & Exchanges

At RDO, we want you to be completely satisfied with your home furnishings. If an item isn't the right fit for your space, you can return most products within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Log into your RDO account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.

2

Package with Care

Place the items in their original packaging, ensuring all hardware, assembly instructions, and protective materials are included to prevent damage during transit.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or contact us to schedule a freight pickup for oversized furniture.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing