Frequently Asked Questions

Everything you need to know about upgrading your living space with RDO.

What is the standard delivery timeframe for furniture?

Most in-stock items are delivered within 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow up to 3 weeks for scheduling and transit.

Do you offer international shipping?

Currently, RDO ships exclusively within the continental United States and Canada to ensure the highest quality of handling and delivery for our home goods.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.

Are your wood products sustainably sourced?

Yes, RDO is committed to sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to minimize our environmental footprint.

How can I track my order status?

Once your order ships, you will receive an email with a tracking link. You can also log into your RDO account dashboard to view real-time updates on your shipment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.